About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
• Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests • Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests. • Communicate with Customer Care for future reservations via telephone calls. • Assist with booking guest reservations that are walk-ins. • Respond to guest requests and communicate with other departments as it relates to those requests. • Provide alternative options to guests if their requests cannot be satisfied. • Offering bell assistance to each guest upon departure. • Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands. • Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests. • Other duties as assigned. QUALIFICATIONS:
• High School Diploma or equivalent education required, and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Ability to work flexible schedules, including nights, weekends, and holidays as required. • Must possess strong mathematical skills specific to position responsibilities. • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. BENEFITS INCLUDE:
• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal • 401K with match • Paid Time Off • Holiday Pay • Free Meals, Free Uniforms, Free Parking • Discounts at Hard Rock properties around the globe • All team members are eligible to participate in the discretionary annual bonus program • Training and Leadership development programs • Wellness programs including onsite information and fitness seminars • Team Member Resource Groups • Recognition programs • Pay rate $18.00 hr