About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Basic functions of the Server include:
• Taking guests’ orders • Running food • Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system • Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25) • Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience • Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc • Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms • Effectively communicating with co-workers • Creating memorable experiences • Entertaining guests to create “Raving Fans”
Job Requirements include:
• Performing duties which require bending, reaching, lifting and standing for long periods of time • Maintaining a well-groomed appearance (“having a plan”) • Following all uniform guidelines • Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency • Displaying a positive and outwardly friendly attitude toward guests • Maintaining HRC’s 5 core Values and Mission Statement
Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.