About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Responsibilities: The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
• Taking guests’ orders. • Running food. • Handling cash & other forms of payment. • Making proficient sales transactions - using a point-of-sale system. • Properly checks I.D.s – for guests who appear to be under 30 years old. • Demonstrating responsible alcohol service. • Demonstrating impeccable product knowledge. • Suggestive selling - using proven techniques. • Answering questions - accurately and politely. • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. • Maintaining a clean & organized station – including pre-bussing & table maintenance. • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. • Demonstrating knowledge of all table/station numbers. • Directing guests to areas & restrooms. • Creating memorable experiences. • Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Education and Certifications:
• High School diploma or GED equivalents. • Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers' card (i.e., California law requires this).
Skills:
• Remaining calm in a hectic, fast-paced atmosphere. • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • Displaying a positive and outwardly friendly attitude toward guests.
Physical Demands:
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time.
Additional Requirements:
• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements. • Practicing all general safety standards. • Maintaining a well-groomed appearance (“having a plan”). • Following all uniform guidelines. • Recycling products, where possible. • Maintaining HRC’s 5 core Values and Mission Statement. • Your Cafe may cross-train the Server and the Busser positions.