About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.
• Continually exceed guest expectations for service and satisfaction in all areas of the event experience. • Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL. • Greet guests and scan tickets and / or escorts guests to their proper assigned seats. • Acknowledges all guest related issues and reports to Supervisor. • Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures. • Perform other duties as assigned. • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values. • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. • Employee must stand during entire shift. • Occasionally must walk on stairs. QUALIFICATIONS:
• High school diploma or GED preferred • 1 year of customer service experience • Must be able to stand entire shift and walk up and down bleacher steps • Work is primarily nights and weekends when shows are scheduled BENEFITS INCLUDE:
• 401K with match • Earned Sick Pay • Holiday Pay • Free Meals, Free Uniforms, Free Parking • Discounts at Hard Rock properties around the globe • All team members are eligible to participate in the discretionary annual bonus program • Training and Leadership development programs • Wellness programs including onsite information and fitness seminars • Team Member Resource Groups • Recognition programs • Pay rate $16.00