About this role
What You Can Expect:
• Coordinate ocean import shipments from pre-alert through final delivery, including FCL and LCL cargo. • Monitor vessel schedules, arrival dates, shipment milestones, free time, and cargo availability. • Review and process import documentation, including HBLs/MBLs, commercial invoices, packing lists, arrival notices, and other required shipping documents. • Coordinate with customers, carriers, NVOCCs, customs brokers, truckers, warehouses, overseas agents, and origin offices to ensure timely customs clearance, cargo release, and delivery. • Ensure required shipment information and documentation is provided for U.S. import and customs processes, including ISF requirements where applicable. • Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve delays, documentation issues, holds, discrepancies, and service exceptions. • Prepare and distribute arrival notices and required documentation to customers, customs brokers, consignees, and other parties. • Monitor free time and proactively manage potential demurrage, detention, storage, and other accessorial charges. • Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards. • Review carrier and vendor invoices, reconcile shipment costs, and ensure accurate and timely customer billing. • Support quotations, rate requests, and commercial activities as required. • Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally. • Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
• 2+ years of hands-on ocean freight forwarding experience, with a strong focus on import operations. • Demonstrated experience independently coordinating FCL and LCL ocean import shipments from pre-alert through final delivery. • Strong knowledge of Bills of Lading, arrival notices, import documentation, cargo release processes, Incoterms, and international shipping procedures. • Knowledge of U.S. import requirements, customs clearance processes, and ISF requirements. • Experience coordinating with customs brokers, ocean carriers, NVOCCs, overseas agents, truckers, and warehouses. • Understanding of demurrage, detention, storage, free time, and other import-related accessorial charges. • Experience with Letters of Credit, cross-trade shipments, and international agent coordination is an asset. • Dangerous Goods (DG) certification or experience handling hazardous ocean cargo is an asset.
• Experience using freight forwarding/TMS platforms; CargoWise experience is an asset. • Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders. • Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment. • Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records. • Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
• A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.