About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The FOS Collection Executive will be responsible for managing and resolving customer accounts in arrears. This role requires excellent communication skills and a proactive approach to debt collection. The executive will work closely with customers to understand their financial situations and develop tailored repayment plans. They will also collaborate with internal teams to ensure a smooth and efficient collection process.
• Contact customers with overdue accounts to discuss repayment options and negotiate payment plans. • Maintain accurate records of all collection activities and document customer interactions. • Collaborate with the legal team to initiate legal proceedings when necessary, ensuring compliance with regulations. • Monitor and analyze customer accounts to identify potential risks and take proactive measures. • Provide regular updates to customers on their account status and repayment progress. • Work closely with the finance team to ensure accurate and timely recording of payments. • Stay updated on industry trends and best practices in debt collection. • Maintain a professional and courteous demeanor when dealing with customers. • Assist in developing and implementing strategies to improve collection efficiency.
• A bachelor's degree in finance, business, or a related field is preferred. • Minimum 2 years of experience in debt collection or a similar role. • Strong communication and interpersonal skills, with the ability to build rapport. • Excellent organizational and time management abilities. • Proficiency in using Microsoft Office and collection management software. • Knowledge of debt collection regulations and compliance standards. • Ability to work independently and manage a high volume of accounts. • Analytical skills to interpret financial data and identify trends. • Customer-centric approach with a focus on building positive relationships. • Willingness to undergo training and stay updated on industry developments.