About this role
Job Description Prepared by: Date: DL Job Catalogue Title: District sales and technical support specialist – AM&S GM Unit: Cluster Asia Pacific Department: Digital farming&GtM Reporting to position (title): District sales and technical support manager-AM&S # of direct reports: N/A Total # of subordinates (all levels): N/A Location: North of China Domestic (D), Regional (R) or Global (G): D Budget and Authorities (Please list decisions that the position can make independently, if any ) : Individual contributor with no direct reports. Communication with manager and dealers on decisions with what products and services are appropriate based on customer needs. Decides on technical support interventions and methods. Assists and recommends troubleshooting methods or provides technical guidance including helpdesk-based assistance and decisions. Management of individual cost control. Main purpose of the job (max 5): Promote and collaborate with dealers to sale Aftermarket products, within an assigned geographic area, product range, or list of customer accounts, with aim to achieve outstanding sales performance. Ensure timely response to stakeholders on technical inquiries or troubleshooting issues Support dealers on technical to ensure high level service to customers Develop and maintain a good relationship with customers, with the aim of achieving customer satisfaction Primary responsibilities: * Support dealers to drive the increase of a market share of the related region, develop sales programs, responsible for lead generation. Log and respond to queries in a timely manner Provide technical, classroom-based training for dealer employees to independently work at a high service level. （ maintenance and repair skills to meet the company's required standards.) Maintain a strong customer-focus on a daily basis Identify, evaluate and report market trends, customer feedback and information on competitor activity and take appropriate actions in cooperation with other functions. Prioritize and schedule own activities so these targets are met. Education: Min required, for example Comprehensive school, High School, Technical Diploma Bachelor’s Degree Master’s Degree etc. Bachelor’s degree, preferably in technical, agricultural, Animal husbandry, mechanical or other relevant area for the product range. Industry-related sales and after-sales service background. Minimum No of years of experience required for potential external candidates 3+ years experience in Sales/Marketing in dairy industry 5+years experience in aftermarket service Min. Managerial experience or specific skills required: Route experience in dairy-related industry is preferred Experience working with a dealer network or channel is preferred Strong equipment maintenance and repair skills, able to resolve the most unexpected issues related to customer product use. Strong communication skills, able to effectively communicate the performance of products to customers and dealers. Experience in project management is preferred.