About this role
About us Talkie builds AI Agents for healthcare. Our agents handle patient–clinic communication end-to-end - voice calls, web chat, and SMS - so patients get 24/7 access to care and busy practices never miss a conversation. Every month, our AI Agents handle close to a million real patient conversations across the US and Poland. Trusted by primary care, specialty practices, and hospitals. The Role We're looking for a Junior Technical Support Engineer to keep our AI Agents connected to the real world - the phone systems, networks, and clinical software our US customers already run. This is a hands-on, high-impact role at the point where our technology meets each clinic's infrastructure. At the center of the job is telecom integration : getting patient calls to flow cleanly from a clinic's existing phone number into our AI Agent and back out to the right person. In practice that's almost always call forwarding - occasionally SIP trunking - and it means coordinating with clinic staff, their IT people, and external telecom vendors until calls route perfectly. Around that core, you'll also own the support queue and troubleshoot API integrations with clinical systems (EHR) and LLM issues between Talkie and our customers. This is not a "sit quietly and read documentation" role. You'll be on calls and emails with US clients and vendors, chasing down what's blocking an integration, and closing the loop. Every clinic you bring live is a clinic whose patients can now reach care around the clock - so precision, follow-through, and clear communication matter as much as technical skill. What You'll Do Own telecom integrations for our US clients. For each new clinic, confirm the phone provider (RingCentral, Weave, Dialpad, Vonage, Comcast, Verizon, or an IT/MSP partner), plan how patient calls will be forwarded to Talkie, and drive the setup to completion - either by configuring call forwarding yourself with admin access the client shares, or by coordinating a technical call with the client's IT person or telecom vendor. Verify that call routing actually works end-to-end before you close a task - patient number → AI Agent → the right transfer destination (department, on-call, voicemail) - and troubleshoot anything that doesn't. Manage, update, and prioritize the support queue and backlog , keeping every ticket moving and nothing falling through the cracks. Diagnose and resolve technical issues to restore service, and resolve tickets independently where you can. Troubleshoot API integrations with clinical systems (EHR) between Talkie and clinics, working with the right internal team to unblock them. Coordinate across Talkie's teams to resolve tickets - organizing the work, keeping communication flowing, and gathering the data others need to help. Verify resolutions with the end users who reported the issue, then close the loop and the task. Proactively collect client feedback on the problems they run into, and communicate incidents and outages to clients following our established process. Improve the support process itself - propose and implement changes based on data and feedback so integrations get faster and smoother over time. Handle technical offboarding - data cleanup, deletion, and related work when a contract ends or changes. What will you achieve with us? Bring US clinics live faster and more reliably - every integration you finish means real patients can reach their doctor 24/7. Become the person who understands, end-to-end, how a patient call travels from a clinic's phone system into an AI Agent and back - across dozens of different provider setups. Turn a support queue into a well-run process, spotting the patterns that let us prevent problems instead of just fixing them. Grow into a genuine integrations specialist across telecom and APIs in a regulated, real-world healthcare environment.