About this role
Natilik is a global technology solutions and services provider. Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help. We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders. To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely: Caring deeply about our people Caring deeply about our clients Developing differentiated and valuable product, service and solution offerings Driving operational success through our processes, systems and methodologies and a mindset of continual improvement Continuing to grow organically and profitably At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik. The Role Our Cognigy AI Architect owns the overall solution design, architecture, design standards, integration strategy, security approach, platform patterns, technical governance, conversation design approach, and design sign-off. The AI Architect may also be required to undertake or support AI Engineer responsibilities where necessary. These include implementing the agreed design, testing and debugging, maintaining documentation, and escalating any issues where the design is unclear, presents risks, is incomplete, or is blocked. Why this role matters: Our Cognigy AI Architect ensures the solution is not just functional, but scalable, secure, maintainable, testable, and suitable for production voice and chat use cases. This role should provide the technical and conversational design clarity that allows our Cognigy AI Engineers to deliver confidently and consistently. Key Responsibilities: Own the end-to-end Cognigy solution design across the assigned use cases. Define the architecture, design patterns, flow structure, agentic AI strategy, tool-calling approach, integration model, security controls, guardrails, multilingual approach, voice experience, xApp strategy, reporting model, and production readiness standards. Decide when to use agentic AI, deterministic flows, NLU, Knowledge AI, xApps, or human handover. Define reusable patterns for LLM Prompt nodes, tool schemas, Resolve Tool Actions, context management, API integrations, fallback handling, escalation, and error recovery. Provide technical direction to Cognigy AI Engineers, review implementation quality, unblock delivery issues, validate design decisions, and own solution sign-off. Lead stakeholder workshops, demos, design reviews, risk reviews, and technical governance.