About this role
Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. The Role Revenue Operations at Holded sits at the intersection of Sales, Marketing, Customer Support, Partnerships and Finance. As we expand the team's mandate toward true Business Operations — one team owning the processes and tools across the entire customer lifecycle — we're looking for a RevOps Specialist focused on AI & Automation to help us scale our tooling and workflows. As AI continues to shape the way we live and work, we want someone on our team who's genuinely excited about that shift and eager to put it to work across our revenue engine. You'll report directly to Lucie, Revenue Operations Manager, and join Mica and Guillaume in the RevOps team. What you'll do Own and continuously improve the AI tools we use across the customer lifecycle (Happy Robot, Supersonik, Clay and whatever comes next) Partner with team leads across Sales/Support/Marketing to spot automation opportunities and turn them into working, production-grade solutions, working closely with our engineering team where needed Monitor adoption, usage and performance of AI tools, debug issues, and iterate on prompts/flows/integrations — tracking impact on metrics like conversion rates, response times, pipeline velocity and team productivity Evaluate new AI tools and vendors on the market, help decide when to build in-house vs. buy, and maintain those vendor relationships over time so we stay ahead of their roadmaps Act as the go-to person for AI adoption internally: help Sales, Support and Marketing teams get comfortable with new AI workflows and translate what can be technical functionality into simple, actionable habits Document processes and tool configurations so they stay maintainable as the team grows Work on the broader Business Ops roadmap