About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Incident Management agent for Service supply chain team in Cisco - responsible for managing Systems Operations
Knowledge of the following is important but ok if not Pega or SF certified.
• Pega:
• At least 2 years of practical experience in Pega, with certification as a Certified System Architect (CSA)
• Salesforce:
• At least 2 years of hands-on experience in Salesforce, along with a Salesforce Certified Administrator credential.
• Oracle:
• At least 2 years of direct experience in Oracle, focusing on inventory management and shipping processes.
• B2B Technologies:
At least 2 years of hands-on experience with B2B technologies, including proficiency with MuleSoft, API integration, RosettaNet Partner Interface Processes (PIPs), and Data Transfer Gateways (E2Open is preferred). - Proficiency in End-to-End Incident Reporting (IR) and ISO processes. - Knowledge of Reverse Logistics (RL) business processes. -Familiarity with SQL/PL SQL at an intermediate level.