About this role
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
• Responsibilities
• Welcome, greet, and interact with guests in the breakfast and lobby areas in a friendly and professional manner. • Set up, maintain, serve, and break down the breakfast bar according to hotel standards. • Prepare designated food items and ensure the breakfast area remains fully stocked and presentable throughout service. • Replenish food, beverages, and supplies as needed. • Assist guests courteously and efficiently with breakfast service and address questions or concerns. • Handle guest complaints and work to ensure guest satisfaction. • Maintain high standards of cleanliness, appearance, and overall quality throughout daily assignments. • Follow all hotel policies, including house rules, safety procedures, food-handling requirements, and security procedures. • Assist with inventory counts and related duties as scheduled. • Follow established maintenance programs and cleaning schedules. • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Perform other duties as assigned. • Qualifications
• Minimum of one year of customer service experience; previous hotel or hospitality experience preferred. • Ability to communicate effectively and professionally with guests, management, and coworkers. • Friendly, positive attitude with strong guest-service skills. • Ability to work independently while also functioning effectively as part of a team. • Bilingual English/Spanish skills are a plus. • Knowledge of local activities, attractions, and points of interest appropriate for hotel guests is preferred. • Food safety certification is preferred. • Ability to stand for extended periods and perform the physical requirements associated with breakfast service and maintaining the breakfast area.