About this role
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. • Ensures all house and safety rules, housekeeping procedures, and security procedures are followed. • Handle guest complaints ensuring guest satisfaction. • Maintains standards of quality and cleanliness throughout daily assignments. • Complete additional deep cleaning / seasonal cleaning functions as scheduled. • Performs housekeeping, laundry, and/or houseperson functions whenever necessary. • Other duties as assigned.
Responsibilities
Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.
Qualifications
• Minimum one year cleaning experience; previous hotel experience preferred. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • Knowledge of proper chemical handling. • Bilingual English/Spanish a plus. • Knowledge of local activities and attractions appropriate for clientele.