About this role
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
SUMMARY The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high-quality on-site service in accordance with strict operational policies and procedures of the examination processes. The Test Administrator is also responsible for recognizing and identifying potential areas where existing policies and procedures require change, or where new ones need to be developed and shared with eh Regional Manager.
CORE COMPETENCIES Detail Oriented
Communication Skills
Problem Solving
Organizing Skills
Customer Focus
Ethics and Value
SCOPE AND IIMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementation of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience:
One Year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities
Customer Service skills required
Strong written and oral communication skills
Ability to communicate on both technical and functional aspects
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Other (license/certificate)
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually
PRIMARY RESPONSIBILITIES Customer Service
Review test roster and prepare accordingly for candidates including special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems and discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Operational Administration
Perform daily site opening and closing
Assure equipment is operational and test stations are free of dirt
Monitor supplies inventory and order as necessary
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center Cleaning if applicable
Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential where existing policies and procedures require change or new ones need to be developed and shared
Other duties as assigned
WORK ENVIRONMENT AND CONDITIONS Physical requirements
Be comfortable to work in a quiet testing environment
Be flexible in work hours