About this role
Quality & Compliance
• Provide support in the development of Quality policies and procedures and ensure that all processes in place are in line with the approved policies and procedures. • Ascertain the extent of compliance with established policies, plans and procedures. Investigate and recommend action to be taken where there are weaknesses in Quality system control. • Report observations and findings to the line manager in order to enhance the value of the Quality Assurance process through continuous improvement and corrective actions. • Support in providing recommendations for increasing the operating effectiveness of specific procedures.
Self and External Assessment
• Coordinate and review surveillance/assessment audit reports. Assess gaps and weaknesses in integrated management system and develop countermeasures identifying continuous improvement projects through internal/external audit triggers. • Review assessment reports to ensure that the relevant action plans are undertaken by process owners. Monitor and report on progress to ensure that gaps are closed.
System Compliance
• Implement and administer a compliance management system to support the organisation towards the desired continuous improvement.
Quality Assurance Methods and Techniques
• Establish techniques within the available methodology and develop these techniques to suit our culture and requirement on an on-going basis. • Support the Continuous Improvement activity with the 7 basic Quality Tools and a range of moderately advanced tools.
Policies, Procedures and Manuals
• Conduct quality assurance reviews of relevant manuals to ensure that all the required information is captured for external and internal users.
Analysis and Monitoring
• Perform data analyses, identify improvement opportunities by identifying barriers and root causes of issues and service with view to enhancing the overall assurance performance. • Monitor the enhancements of post implementation actions proposed within the quality assurance process. • Identify and recommend procedures and workflow improvements.
Quality Assurance Standards
• Ensure that all internal standards are in line with local and international quality and excellence standards. • Research best practices to impact quality assurance initiatives and utilisation standards. • Update job knowledge by studying trends and developments in quality assurance, participating in educational opportunities, reading professional publications, and participating in professional organisations. • Provide effective communication regarding issues, objectives, initiatives, and performance of quality assurance process.
Reporting
• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.
Health, Safety and Environment within GCAA
• Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards
Other Tasks/ Accountability
• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.