About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires formal education and relevant expertise in a professional, sales, or technical area. • Performs technical-based activities. • Contributes to and manages projects. • Uses deductive reasoning to solve problems and make recommendations. • Interfaces with and influences key stakeholders. • Leverages previous knowledge and expertise to achieve results. • Ability to complete work self-guided. • College or university degree required.
General Profile
• Requires knowledge and experience in own field. • Will acquire higher-level knowledge and skills. • Develops an understanding of the company, processes, and customers. • Uses existing procedures to solve routine or standard problems. • Receives moderate guidance and direction from others.
Functional Knowledge
• Requires expanded conceptual understanding of theories, practices, and procedures.
Business Expertise
• Uses an understanding of key business drivers to accomplish work.
Impact
• Impacts own team through the quality of the services or information provided. • Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
• No supervisory responsibilities. • Provides informal guidance to new team members.
Problem Solving
• Uses existing procedures and technical experience to solve problems.
Interpersonal Skills
• Exchanges complex information and ideas effectively.
Responsibility Statements
• Executes established benefits processes and seeks guidance from Sr. Analysts. • Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) • Triages intermediate system issues to confirm adherence to requirements. • Performs peer review on work completed by other peers. • Interfaces with external client contacts to resolve day-to-day benefit questions. • Reviews benefit reports, determines action required and gives direction to team members. • Identifies system and process enhancements to improve process efficiencies. • Mentors and coaches junior members. • Performs other duties as assigned. • Complies with all policies and standards.