About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Tele Caller, you will play a crucial role in our collections team, ensuring timely payments and maintaining positive customer relationships. Your primary responsibility will be to reach out to customers, provide payment reminders, and offer assistance with payment methods. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to build rapport with customers.
• Make outgoing calls to customers regarding pending EMI payments. • Remind customers of due dates and explain outstanding payments. • Follow up on missed or delayed payments, ensuring timely collection. • Guide customers on various payment methods and provide payment options. • Maintain accurate records of customer interactions and payment status. • Build and maintain strong customer relationships, ensuring a positive experience. • Handle customer inquiries and provide accurate information regarding payments. • Collaborate with the collections team to develop effective payment strategies. • Stay updated on payment trends and industry best practices. • Ensure compliance with company policies and procedures related to collections.
• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in a customer service or collections role. • Excellent communication skills, both verbal and written. • Strong interpersonal skills and the ability to build rapport. • Proficiency in using computers and basic office software. • Ability to work independently and manage a high volume of calls. • Customer-oriented approach with a focus on providing excellent service. • Attention to detail and strong organizational skills. • Willingness to learn and adapt to new payment methods and technologies. • Ability to work in a fast-paced, dynamic environment.