About this role
Dual-Rates will work as ticket writers some days and supervisors other days. They may even be a ticket writer part of their shift and supervisor part of their shift ▪ Dual-Rate Supervisor may not void a wager they wrote as a writer ▪ Contribute to the smooth running of the sportsbook ▪ Greet guests, handle guest inquiries, and provide excellent guest service ▪ Conduct wagering transactions by inputting betting information, printing tickets, accepting money, and giving tickets to customers ▪ Assist guests with wagering at betting kiosks and/or via mobile/internet applications where appropriate. ▪ Verify winning tickets ▪ Explain information regarding wagers to guests as needed ▪ Accurately maintain bank/cash drawer ▪ Maintain and update betting boards and televisions ▪ Comply with all wagering and sportsbook policies ▪ Comply with AML & Title 31 requirements and procedures ▪ Comply with all Sportsbook and Caesars Entertainment policies and procedures ▪ Work as a member of a team and get along with co-workers ▪ Communicate effectively with co-workers, supervisors, and leadership ▪ Contribute to a fun, positive work environment ▪ Additionally, when in the Supervisor role: o Supervise team to ensure compliance with all wagering policies o Supervise all personnel in Sportsbook Operations to ensure maximum productivity o Ensure compliance with all wagering and sportsbook policies o Ensure compliance with AML & Title 31 requirements and procedures o Ensure compliance with all Sportsbook and Caesars Entertainment policies and procedures o Resolve any disputes in accordance with house rules and in compliance with regulations o Ensure that customer service and development are a top priority for all personnel
• Sports enthusiast • Excellent interpersonal and communication skills with guests and employees. • Excellent verbal and written skills in English. • Ability to analyze financial statements. • Ability to explain wagering to new guests • Ability to execute departmental budget. • Excellent organizational skills.