About this role
Position: Order Managemet Customer Call Support Analyst Main responsibilities: • Ensure accurate and timely processing of customer orders while maintaining compliance with established procedures • Monitor and resolve order blocks using analytical skills and cross-functional collaboration • Achieve and exceed service level targets for order cycle time and perfect order percentage • Manage stock allocation coordination and back-order rescheduling execution to minimize out-of-stock situations • Oversee delivery and invoicing processes, ensuring all shipments have proper documentation • Champion first-call resolution practices for all customer inquiries and requests • Register, classify, and manage customer claims and disputes within established SLA targets • Investigate and resolve issues by coordinating with Supply Chain, Commercial, and Quality teams • Process credit/debit memos and manage returns/refusals according to policy guidelines • Maintain comprehensive ca