About this role
ABOUT THE ROLE
As a Customs Declarant, you will be responsible for preparing and filing customs declarations on the VNACCS/VCIS electronic system. You will ensure every filing is accurate, complete, timely, and fully compliant with Vietnamese customs regulations. This is a hands-on operational role suited for experienced customs practitioners who thrive in a fast-paced, accuracy-driven environment. You will handle complex commodity groups including pharmaceuticals, medical devices, high-tech electronics, FMCG, and other regulated products for diverse company types: Trading, Export Processing, Export Production, etc.
KEY RESPONSIBILITIES
Declaration Preparation & Filing • Contribute to designing and improving declaration and related processes • Communicate with client operations teams and freight operations to obtain required shipping documents and resolve discrepancies • Review shipping documents and related licenses for accuracy and completeness • Perform HS code classifications (where required) • Prepare supporting documentation for commodity regulation requirements (e.g., synchronization registry, quality inspection filings, etc.) • Prepare and file customs declarations on the VNACCS/VCIS electronic system • Coordinate with field teams for physical inspection and timely clearance at ports, airports, and warehouses • Liaise with Transportation team for timely pick-up/delivery upon clearance • Ensure timely and accurate data entry and reporting in operational systems
Compliance Screening & Quality Control • Conduct ongoing regulatory research and monitor regulatory changes • Screen commodity policies, import/export restrictions, and licensing requirements before proceeding with declaration • Follow the established 2-layer verification process • Conduct required self-audits on completed declarations to ensure accuracy and compliance
Document Management & Audit Readiness • Maintain organized, audit-ready declaration files for post-clearance retention requirement • Ensure all supporting documents are properly filed and traceable for each declaration • Respond to customs queries, post-clearance inspections, and audit requests as directed • Report to Declaration Manager on daily workload status, processing progress, and any issues requiring escalation
REQUIRED QUALIFICATIONS
Experience • Minimum 2 years of hands-on experience in customs declaration operations in Vietnam • Experience handling import and/or export declarations for complex commodity groups: high-tech electronics, pharmaceuticals, medical devices, chemicals, machinery, FMCG, or similar regulated products across diverse company types: Trading, Export Processing, Export Production, etc. • Prior experience working within a customs brokerage firm, freight forwarder, or in-house customs team • Familiarity with post-clearance audit documentation and record-keeping requirements • Valid Customs Agent Certificate issued by the General Department of Vietnam Customs
Knowledge & Skills • Operational command of Vietnamese customs declaration procedures, including HS classification, customs valuation, duty/tax calculation and refund, FTA/C/O application, and commodity policy screening • Proficiency with VNACCS/VCIS electronic customs declaration systems — hands-on filing experience required • Strong attention to detail and accuracy — zero-error mindset in a high-volume environment • Ability to manage multiple concurrent declarations and prioritize under time pressure • Working knowledge of English — ability to read and interpret English-language shipping documents • Strong automation skills and mindset are advantageous
Education • Bachelor's degree in International Trade, Customs, Logistics, Supply Chain Management, Economics, or related field
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