About this role
Overall Role Purpose Ensure that all shipments – Inbound, Outbound and Transit – are processed in comply with GSOP, DHL Network standards and Local requirement to meet customer satisfaction
Key Accountabilities
• Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements • • Assist in ensuring operational practices and procedures are carried out effectively • Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames. • Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures • Build-up the reliable relationship to facilitate the daily operations activities • Co-ordinate within shift operations to meet operational demands at a high service quality • Understand and comply with the requirement from other Gateways and Hubs • Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image • Maintain the good relations and follow-up the special requirement if necessary • Manage to handover 3rd party shipment • Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.
Qualifications
• High school or Higher • Professional proficiency in Thai (Written & Spoken) is required for this role due to the need to communicate with local stakeholders and customers • Basic English communication (Reading & Written) • Basic software skills (Word, Excel, etc.) • Able to work under pressure and rotating shift • Enthusiastic, Accountable and reliable • Basic analytical skills and problem solving • Interpersonal skills • Good team player • Service-minded • Driving license and Fork Lift license are preferred