About this role
Job Purpose • Lead the in-house customs compliance function, ensuring regulatory oversight, declaration accuracy, and premium advisory services for multinational clients • Conduct daily regulatory monitoring, impact assessment, and legal advisory across customs, trade, and tax legislation • Develop and maintain SOPs for declaration processes, HS classification, FTA/C/O utilization, customs valuation, and document management • Develop pre-filing review frameworks to verify declaration accuracy and establish quality control workflows • Conduct periodic internal audits and prepare for post-clearance inspections (hậu kiểm) under the 5-year audit window • Design customs solutions for complex client scenarios (EPE, bonded warehouse, dual-use, dangerous goods, cross-border) • Deliver training workshops and knowledge-sharing sessions for internal teams and client stakeholders • Collaborate with IT on process automation and customs legal intelligence tool deployment • This is a hands-on leadership role: directly perform compliance activities while overseeing the Compliance Team
Reports to: Head of Customs
Main Accountabilities • Lead daily scanning and analysis of regulatory changes across customs, trade, and tax legislation at national and sub-departmental levels • Assess operational impact of new and amended regulations on DGF's customs operations, client accounts, and declaration processes • Provide timely, accurate legal advisory to MNC clients on regulatory changes, compliance obligations, and risk mitigation strategies • Track enforcement trends and customs audit patterns across sub-departments to anticipate compliance risks • Develop, maintain, and continuously improve SOPs for declaration processes, HS classification, FTA/C/O utilization, customs valuation, commodity regulations, and document management • Design and implement compliance checklists, pre-filing verification protocols, and quality control workflows • Develop pre-filing review frameworks to verify declaration accuracy: HS codes, customs valuation, commodity policy compliance, license/permit requirements, and FTA eligibility • Establish and enforce a 2-layer verification process for all declarations • Conduct periodic internal audits of declaration accuracy and document filing, identifying patterns, root causes, and corrective actions • Manage responses to customs queries, inspections, and post-clearance audit requests in coordination with relevant teams • Design customs solutions for complex client scenarios across multiple sectors • Support business development with compliance advisory for prospective clients, regulatory impact assessments, and solution proposals • Deliver training workshops and knowledge-sharing sessions for internal teams and client stakeholders on regulatory updates and compliance best practices • Coordinate with the Declaration Manager to embed compliance checkpoints into the operational workflow • Collaborate with IT on process automation initiatives and deployment of the customs legal intelligence tool • Report to Head of Customs on compliance status, regulatory risks, and strategic recommendations
Process • Develop and maintain regulatory monitoring workflows and compliance checklists • Design and enforce pre-filing verification and 2-layer checking processes • Establish audit-readiness documentation standards for 5-year post-clearance retention • Develop client advisory frameworks and templates for regulatory change notifications • Coordinate cross-functional compliance processes between Declaration Team, Operations, and IT
People Management • Oversee and mentor the Compliance Team, ensuring consistent quality and professional development • Identify training needs and develop structured learning programs for compliance and declaration staff • Build a culture of compliance excellence, regulatory curiosity, and continuous improvement • Coordinate with Declaration Manager on team cross-training and knowledge sharing
Requirements for the Job Functional Experience • Minimum 7 years of hands-on experience in Vietnamese customs operations, with at least 3 years in a compliance, regulatory advisory, or quality assurance role. Demonstrated experience working with complex commodity groups (high-tech electronics, chemicals, FMCG, pharmaceuticals, medical devices). • Proven track record of handling post-clearance audits, customs disputes, or regulatory investigations. • Experience serving multinational corporate accounts with high compliance expectations.
Geographical Experience • Based in Vietnam. Experience working with multinational corporate accounts across diverse industries.
Education / Qualification / Certification Requirements • Bachelor's degree in International Trade, Law, Customs, Logistics, Economics, or related field • Advanced degree or professional certifications in trade compliance, customs law, or supply chain management are advantageous • Valid Customs Agent Certificate issued by the General Department of Vietnam Customs • Deep, current knowledge of Vietnamese customs law and related regulations • Strong command of HS classification, customs valuation, FTA/C/O rules of origin, commodity policy regulations • Proficiency with VNACCS/VCIS electronic customs declaration systems • Excellent analytical and legal-research skills • Proficient in English — ability to draft client advisories, SOPs, and compliance reports • Strong communication skills — able to explain complex regulatory issues to operational staff and senior stakeholders • Strong automation skills and mindset are advantageous
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