About this role
DHL Global Forwarding Korea Ltd. 는 DHL Group의 계열사로 전 세계적인 물류 네트워크를 통하여 국내외 최고의 Freight Forwarding 서비스와 Value Added Service 를 제공하고 있으며, 빠르고 정확한 서비스는 물론 고객 맞춤 서비스를 제공함으로써 국제 무역의 비즈니스 동반자로서 그 명성을 쌓아왔습니다. 당사는 지난 해에 이어 올해 2026년에도 `Great Place to Work(일하기 좋은 기업)` 인증을 받았으며, `Respect and Results` 라는 그룹 가치의 실현을 위해 노력하고 있습니다. 당사에서 최고의 물류 전문가로 성장하실 분을 모집하오니 많은 관심 부탁 드립니다.
• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport• Ensure the management of shipments in line with the customer service commitment • Track, record, analyze and improve exceptions/operational irregularities• Responsible for high shipment data quality• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments• Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits• Identify critical shipments and new business that needs extra support/hypercare• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics• Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy• Investigate/supports invoice disputes• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency• Resolve performance issues of suppliers, and propose solutions to improve performance• May provide functional guidance, advice or training to less experienced positions• Use Industry sector or logistics specialist expertise in their day-to-day work
1. 포지션 : 항공수출부 경력직2. 경력 : 최소 2년 이상의 항공 수출 포워딩 업무 경험자 3. 우대사항 : 제약·바이오 및 Life Sciences & Healthcare 물류 업무 경험자, 온도관리 화물(Temperature Controlled Shipment) 및 Active/Passive Packaging 취급 경험자 우대4. 학력사항 : 대졸 이상5. 요구스킬 : Good English speaking & Writing, Customer-centric mindset
출퇴근 셔틀 운행, 교통 수당 지급, 주3회 재택 시행 중