About this role
Mgr, Consulting
Company Summary: As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Position Responsibilities: The Implementation Onboarding Manager for the Deltek ComputerEase ERP System is responsible for overseeing and executing all activities associated with transitioning clients to our ERP System and supporting them throughout their implementation lifecycle. The manager must be able to lead a team of consultants and onboarding individuals to ensure that our clients are producing desired results. At Deltek, Onboarding and Implementation go hand in hand, so this is a critical role to ensure customer success and engagement. • Lead a team of client-facing representatives responsible for the customer experience from onboarding to implementation • Provide coaching to employees to ensure that our clients are receiving best-in-class service and results • Collaborate with other supervisors and stakeholders within the organization to create processes and procedures that will set clients up for success • Analyze key Implementation metrics to assess the team’s performance relative to client service; recognize trends and lead actions to maximize productivity and efficiencies • Manage the team’s performance relative to customer experience by evaluating key metrics • Develop best practices to maximize productivity and results • Serve as an escalation point for customers and employees when they need assistance during the implementation cycle • Other duties as assigned
Qualifications: • College bachelor’s degree or equal work experience • 5 years of management experience, construction system implementations, customer success or onboarding experience preferred • Knowledge or experience in construction ERP systems. ComputerEase experience preferred • Excellent leadership and motivational skills; must excel at providing direction, motivating, and coaching to direct reports and be visible with front line managers and associates • Well organized and strong attention to detail • Excellent communication (verbal and written) and relationship-building skills • Excellent attention to detail • Exceptional client service along with the ability to develop excellent client relationships • A passion for customer onboarding or customer success and enjoy working directly with customers and going the extra mile • Good at meeting deadlines and solving problems • Strong leadership and personnel management skills • Systems thinker with the ability to independently carry out rigorous problem solving • Ability to juggle multiple projects without losing focus on timelines, progress, communication • Experience and comfort with issue management and driving resolutions
EEO Statement: Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
E-Verify Statement: Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.
Applicant Privacy Notice: Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Business Summary: The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.
Compliance Requirements: Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.