About this role
Appliance & Refrigeration Repair Tech - Full & Part Time
Job Description: Appliance and Refrigeration Repair Technician
Why an Appliance Repair Technician career might be right for you: • You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions. • You like fixing things – Getting things working again is a satisfying outcome. You did that! • You like helping others – You’re the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners. • You like to be on the move – You’re on the road and welcomed into customers’ homes every day. Why a career with Sears Home Services is right for you: • Great hourly rates – $18 - $30 / hourly base rate, depending on experience, certification and location. • Benefits – Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually towards the cost of your dependent tier health coverage each year, prorated throughout the plan year. • 401k match – Opportunity to contribute to 401k plan, with an employer match calculated on your before-tax contributions, 100% on the first 3% of salary. • More ways to earn –Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year. • Year-round work – With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round. • Expert training – Best in class training program. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years. • Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills. • Career advancement – Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years! • Tools Provided – Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support.
Responsibilities/Skills/Experience Requirements: Job responsibilities: • Drive to multiple customer’s homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves • Deliver excellent customer experience that exceeds expectations consistently • Provide customers with value-added solutions that help make their home more clean, comfortable & protected • Keep company truck well-maintained & organized, and help manage parts efficiently • Performs other duties as assigned
Requirements: • High school diploma or general education degree • EPA Type I or EPA Universal certification • Mechanical knowledge and aptitude, including use of testing & repair tools • Experience repairing and diagnosing a variety of home appliances preferred • Can follow directions and processes for quality workmanship • Can use smartphone, including use for part ordering • Successfully pass a background & drug screen • Valid driver’s license for the state(s) in which you work • Ability to travel up to 100% • Ability to work variable and flexible hours, including required overtime • Ability to read, understand, and apply written text of a technical nature to answer questions, solve problems, and complete job tasks • Excellent communication skills, both verbal and written; Ability to read, write, and speak English • Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs) • Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard • Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl • Ability to occasionally reach above shoulder • Ability to drive automatic transmission vehicle