About this role
IT Support Technician
Job Description: We Deliver the Goods
• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose The IT Support Technician provides technical assistance to users, ensuring smooth and efficient use of computer systems, software, and networks. Here's what their role involves: troubleshooting issues, technical support, system maintenance, hardware setup, network support, and documentation.
Primary Responsibilities • Diagnose and resolve hardware, software, and network problems. • Assist users with issues like login problems, application errors, or system malfunctions. • Install updates, patches, and new software to keep systems secure and functional. • Install and configure devices such as computers, printers, routers, and other peripherals. • Set up and maintain network connections, Wi-Fi, and VPNs for users. • Keep records of issues, resolutions, and system configurations for reference. • Performs other duties as assigned • Complies with all policies and standards
EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications: • 3 years experience serving in a service delivery and/or technical support function within a large organization, using the Microsoft operating system. • 2 years of experience delivering and supporting end-user computing hardware (laptops, desktops) • 2 years of experience supporting employees in centralized and decentralized environments • 1 year of experience troubleshooting network/connectivity (TCP/IP) challenges • 1 year of experience troubleshooting Office 365 support incidents • 1 year of experience troubleshooting VPN and remote work support incidents • 1 year of experience troubleshooting video conference center hardware and software (WebEx, Teams, etc.) • 1 year experience using an incident management tool to track/log all support incidents
Company Description: Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America — offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.