About this role
Job summary
An exciting opportunity has arisen for a full-time Endoscopy Booking Coordinator within the University Hospitals Bristol and Weston NHS Foundation Trust.
The post holder will be responsible for coordinating day-case admissions in accordance with the Trust's Patient Access Policy, local Referral to Treatment (RTT) guidance, admission booking procedures, and relevant insourcing and outsourcing arrangements.
The Admissions Booking Coordinator will oversee the effective administration and coordination of day-case endoscopy services, ensuring that bookings are managed accurately, efficiently, and in a timely manner. The post holder will also be responsible for responding to and resolving escalated queries and issues raised by patients and staff, providing a high standard of customer service and support throughout the patient journey.
The role requires a strong commitment to delivering high standards of patient care and experience. The post holder will be expected to always demonstrate and uphold the Trust's values, ensuring that patients are treated with dignity, respect, compassion, and professionalism.
Main duties of the job
Manage patient bookings: Contact patients by phone to arrange, confirm, cancel or rearrange endoscopy admissions and appointments.
Maintain waiting lists: Regularly check, update and validate inpatient and day-case waiting lists, including identifying patients who have been waiting too long.
Deal with patient queries: Act as a main point of contact for patients and relatives, answering questions and escalating clinical or complex issues when necessary.
Coordinate endoscopy lists: Help ensure endoscopy lists are fully utilised and that patients are booked into available slots appropriately.
Update NHS systems: Accurately enter and maintain patient and admission information on the Trust's electronic systems and databases.
Work with different teams: Communicate with clinicians, administrative staff, Medical Workforce and other departments across the Trust.
Handle a busy workload: Work independently, prioritise competing tasks and respond to changes such as staff sickness, timetable changes and operational pressures.
Provide good patient care: Deal with patients and relatives professionally and empathetically, including when they are anxious, upset or frustrated.
Support improvements: Help introduce new booking processes and systems and assist with training new members of the team.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
Manage patient bookings: Contact patients by phone to arrange, confirm, cancel or rearrange endoscopy admissions and appointments.
Maintain waiting lists: Regularly check, update and validate inpatient and day-case waiting lists, including identifying patients who have been waiting too long.
Deal with patient queries: Act as a main point of contact for patients and relatives, answering questions and escalating clinical or complex issues when necessary.
Coordinate endoscopy lists: Help ensure endoscopy lists are fully utilised and that patients are booked into available slots appropriately.
Update NHS systems: Accurately enter and maintain patient and admission information on the Trust's electronic systems and databases.
Work with different teams: Communicate with clinicians, administrative staff, Medical Workforce and other departments across the Trust.
Handle a busy workload: Work independently, prioritise competing tasks and respond to changes such as staff sickness, timetable changes and operational pressures.
Provide good patient care: Deal with patients and relatives professionally and empathetically, including when they are anxious, upset or frustrated.
Support improvements: Help introduce new booking processes and systems and assist with training new members of the team.
Person Specification
Knowledge, skills and abilities Essential
Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadline whilst maintaining a high standard of work Ability to work on own, using own initiative, if required Flexible approach and responsive to change Experience of dealing with staff of all levels within a large organisation Ability to develop productive working relationships
Education and qualifications Essential
GCSE in Maths and English at grade C or above or equivalent
Experience Essential
Experience of working without supervision and initiating own workload Experience of working in a complex environment with competing service demands Experience of dealing with staff of all levels within a large organisation
Desirable
Working Knowledge of admission policies and procedures
Personal qualities Essential
Attention to detail Self-starter with proactive and flexible approach
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Weston General Hospital
Weston Super Mare
BS23 4TQ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)