About this role
Job summary
Woodlands Medical Practice has an exciting opportunity for an experienced Reception Manager to join our friendly Practice team, working across all areas of the practice.
You will work closely and report to the Practice/Operations Manager. You will be an enthusiastic, motivated, and dynamic individual with a positive can-do attitude who is able to organise and co-ordinate a wide range of tasks often within tight timescales and work well under pressure.
This is an exciting role and time to be joining our expanding team.
Providing dedicated day to day administrative support to Practice/Operations Manager. Also providing regular support to the reception team Ensure all administrative and clerical requirements are provided in a timely and efficient manner in accordance with practice policies and procedures.
Main duties of the job
Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.
Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.
Overseeing the administration and support operations of the practice
Line managing all reception-Admin staff
Identifying and delivering team training where required.
Reviewing and updating all administrative and reception policies and procedures as required
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews
Manage complaints
To take key responsibility for excellent customer services and ensure excellent patient experience.
Ensure a culture of professionalism is maintained within the practice.
Ensure staff follow the practice code of conduct.
Monitor and promote the Friends and Family Test to gather patient feedback.
Deputize for the Practice-Operations Manager during their absence as required.
Stock check clinical and Admin
Triage Docman emails and letters before sending to the Clinicians
Audit e-RS worklist and complete tasks
Maintain and complete invoices for private work from 3rd parties.
About us
Our clinical team comprises 1 GP Partner, 3 Salaried GPs, 1 Nurse Associate, 1 Physician Associate and a PCN Clinical Pharmacist. We have an excellent and supportive administration and reception team. Our management team consists of an Operations Manager and Finance Officer. Our wider administrative team includes Reception/Admin staff, 2 Medical Summarisers and a Care Coordinator. We are part of PCN 2, a large and innovative Primary Care Network, providing opportunities for collaborative working and service development. We are high QOF achievers and are committed to delivering high-quality patient care
Job description Job responsibilities
Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.
Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.
Overseeing the administration and support operations of the practice
Line managing all reception-Admin staff
Identifying and delivering team training where required.
Reviewing and updating all administrative and reception policies and procedures as required
Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews
Manage complaints
To take key responsibility for excellent customer services and ensure excellent patient experience.
Ensure a culture of professionalism is maintained within the practice.
Ensure staff follow the practice code of conduct.
Monitor and promote the Friends and Family Test to gather patient feedback.
Deputize for the Practice-Operations Manager during their absence as required.
Stock check clinical and Admin
Triage Docman emails and letters before sending to the Clinicians
Audit e-RS worklist and complete tasks
Maintain and complete invoices for private work from 3rd parties.
Person Specification
Experience Essential
EMIS experience- confident using EMIS Web for appointments, patient records, workflow and day-to-day GP reception administration. GP surgery experience - previous experience working in a GP practice/surgery, with an understanding of NHS primary care reception processes.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Woodlands Medical Practice
Address 54 Leopold Road
London
N2 8BG
United Kingdom
Employer's website https://www.woodlandsmedicalpractice.org/ (Opens in a new tab)