About this role
Job summary
Diamond Health Group is looking to recruit two dynamic and highly motivated Patient Care Coordinators to join our well-established team.
This is an exciting and varied role within a busy primary care environment, where no two days are the same. The successful candidates will be patient-focused, approachable and committed to providing a high standard of care, support and service to our patients.
Both positions are part-time, 20 hours per week, with flexibility around the working pattern for the successful candidates. Working arrangements will be discussed at interview and confirmed upon appointment.
There will be an expectation to work one late shift each week on a Friday, with a finish time of 6:30pm.
We are looking for individuals who thrive in a busy environment, enjoy working as part of a team and are passionate about delivering a positive experience for our patients.
Main duties of the job
You will assist and direct patients in accessing the appropriate service, or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or by telephone.
The roll will provide full administration support for the practice and assist with the processing of prescription requests when required.
About us
Diamond Health Group is situated in central Yeovil, with a branch site on the outskirts at Abbey Manor Park; we are an established and dynamic Practice, with a list size of approximately 14,100 patients. We are a forward-thinking organisation with a multi-professional workforce striving to provide high quality care, education and training. Hendford Lodge Medical Centre is accredited as a training practice and believes in building for the future, having a strong track record of training a range of both health professionals and non-clinical staff.
We offer 27 days annual leave per year plus bank holidays (pro rata) and enrolment into the NHS Pension Scheme.
Job description Job responsibilities
Job Summary
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures.
Signpost new and follow-up appointments by telephone and online consult to manage an efficient appointment service
Process post, scanning and accurate coding of documents.
Process prescription requests in accordance with the current repeat prescribing protocol.
Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.
Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required.
To uphold and deliver the values, standards, aims, objectives, and expectations of the Diamond Health Group.
To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.
Please see the attached full Job Description for more information.
Person Specification
Other Essential
Must be willing to undertake a DBS check
Desirable
Full and clean UK driving licence
Knowledge & Skills Essential
Excellent written and verbal communication skills including ability to listen, to discuss and to inform clearly Excellent organisational skills and meticulous with good time management skills Ability to build strong relationships with colleagues at all levels Good degree of accuracy and attention to detail Ability to work alone and part of a team and promote a good team spirit Excellent IT skills Able to take an overview and prioritise effectively Understanding of basic health and social care terminology
Qualifications Essential
5 GCSEs or equivalent, including English and Maths
Desirable
Further training or qualifications relating to administration NVQ in Business Administration Level 2 or above (or suitable equivalent)
Personal qualities Essential
An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Positive attitude & self-motivated Ability to cope with multiple demands Able to work in a changing environment Able to use own initiative Flexible working attitude Willingness and ability to participate in attending training courses in relation to the role
Experience Essential
Experience of working in public reception environment Experience of telephone switchboard operation Experience and good understanding of operating Microsoft Office including Word, Power Point and Excel Experience and good working knowledge of patient / client confidentiality Experience of clerical and administrative work Experience of dealing with the public/patients Experience or prioritising own workload in a busy working environment
Desirable
Familiarity with IT systems currently in use in health and social care settings Knowledge of primary care in the NHS Experience in a pharmacy or healthcare Experience of using a clinical medical system, or similar
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Diamond Health Group
Address Hendford Lodge Medical Centre
74 Hendford
Yeovil
Somerset
BA20 1UJ
United Kingdom
Employer's website https://www.diamondhealthgroup.nhs.uk/ (Opens in a new tab)