About this role
Job summary
Working as part of the team in our busy but friendly Medical Centres (located in Birkenhead & Wallasey). Must be enthusiastic, motivated and flexible.
Permanent (37 hours per week) on a rota basis to include early starts from 7.45am and late finishes of 8:00pm.
IT skills are essential and admin experience would be an advantage although training will be provided.
Required education:
High school or equivalent If you feel you have the necessary skills to enhance our current team, please send an up to date CV and covering letter by email.
Main duties of the job
Duties to include:
Telephone answering Making appointments Assisting patients and dealing with queries Document scanning Front desk meet and greet. Care Navigating to appropriate services
About us
Miriam Primary Care Group currently consists of 2 practices located in Birkenhead and Wallasey providing excellent medical care and support to around 16,500 patients. We are also a training practice supporting GP Trainees through their career journeys.
We provide a Minor Injury and Illness service to all Wirral patients as well as hosting additional services provided via our PCN, which include: Physiotherapy, Podiatry, Health Coach, Social Prescribing, Enhanced Access to name a few.
We are a busy, forward thinking and patient centred practice consistently working to provide the highest standard of care and support to our patients.
Job description Job responsibilities
Miriam Primary Care Group
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER
Job Responsibilities:
To have a thorough knowledge of all Practice procedures.
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Reception
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments using the clinical system
Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Administration
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Processing and distributing incoming (and outgoing) mail
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Action pathology links on daily basis
Action all patient/hospital query responses from GPs via Task list
Scan clinical letters onto clinical system
Gain understanding of E-Referral system for submission of e-referrals
Photocopy as requested
Other Tasks
Tidy waiting room in between surgeries in turn with other staff
Ensure building security have thorough knowledge of doors/windows/alarm.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Make and serve refreshments and ensure the kitchen is kept tidy and clean
Any other tasks allocated by manager
Person Specification
Qualifications Essential
Qualifications and Training Criteria Good standard of general education (such as GCSEs in English and Mathematics at Grade C/4 or equivalent, or demonstrable equivalent experience). Essential Application / Certificates Evidence of commitment to continuing professional development (CPD) or willingness to undertake role-specific training. Essential Application / Interview
Desirable
NVQ Level 2/3 in Customer Service, Administration, or Health and Social Care (or equivalent qualification). Desirable Application / Certificates
Experience Essential
Experience of working in a face-to-face or telephone-based customer service or public-facing role. Essential Application / Interview Experience handling sensitive, personal, or confidential information in line with data protection guidelines. Essential Application / Interview
Desirable
Experience of working in a GP Practice or NHS/healthcare environment. Desirable Application / Interview Experience using clinical system software (such as EMIS Web, SystmOne, or Docman). Desirable Application / Interview Knowledge of medical terminology. Desirable Application / Interview
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Miriam Primary Care Group
Address Miriam Primary Care Group
1-3 Earlston Road
Wallasey
Merseyside
CH45 5DX
United Kingdom
Employer's website https://www.miriamprimarycaregroup.co.uk (Opens in a new tab)