About this role
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Customer Services Supervisor
Sexual Health Services, Midlands Partnership Foundation Trust, based at The Haymarket Shopping Centre, Leicester, LE1 3YT
Service opening times are Monday to Friday 8.00 am - 7pm and Saturday 9.00 am - 3pm
Working Pattern:-Monday - Friday TBDOne Saturday per month 9.00am - 3.00pm We are looking for an experienced administrator with excellent customer service skills and a passion for supporting high-quality patient care? We are looking for a motivated and organised Customer Services Supervisor to join the Leicester Sexual Health Service team.
This is an exciting opportunity to take a lead role within our Customer Services Team, supporting the smooth day-to-day running of administrative services while helping to deliver an outstanding experience for patients and staff.
The role will oversee the operational day to day tasks of the Customer Services Team, under the support of the Senior Administration Manager.
Supporting the Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team and to identify ways of improving efficiency including planning and managing any changes required.
Main duties of the job
o To provide a supervisory role to the Customer Services Team within Leicester Sexual Health Service.o To work closely with the Clinical Lead, Senior Management Team and broader admin team to streamline admin systems, ensuring the department runs smartly and smoothly. To work closely with Clinical and Operational Leads to streamline and maintain admin support systems for clinical workloads.
About us Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex.We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide.We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support.Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!
Job description Job responsibilities
Please see the attached Job Description and Person Specification for further details. A summary is below:
To oversee the operational day to day tasks of the Customer Services Team, under the support of the Senior Administration Manager To support the Clinical Lead and Operational Leads to develop and implement modern office systems and processes across the Administration Team and to identify ways of improving efficiency including planning and managing any changes required. To support the Clinical Lead and Operational Leads to develop and maintain standard operating procedures for admin functions & systems. To work to maintain effective waiting times within the standards set for the Service. To assist in the delivery of all performance indicators.
Person Specification
Qualifications Essential
Business Administration NVQ Level 3 or equivalent experience
Experience Essential
Experience of working in an administration support role including dealing with telephone enquiries in a timely manner Experience of dealing with sensitive/distressing issues and customer service experience
Skills Essential
Demonstrate the ability to manage and prioritise workload to meet deadlines
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Inclusion
Address Haymarket Health
Haymarket Shopping Centre
Leicester
LE1 3YT
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)