About this role
Job summary
There is an exciting opportunity to join the VHG group as it goes through a period of change and restructure and is a chance to enjoy a vibrant and forward-thinking primary care team, working closely with all colleagues in the VHG team.
We are looking to recruit part-time administrators to support the day-to-day business, providing quality patient care and development of collaborative processes.
Main duties of the job
The role will involve a variety of administration tasks across all areas of the practice to include, scanning, maintaining patient records and system information, creation and running of reports, as well as bespoke project work.
We are looking for individual who is very organised and self-sufficient with excellent attention to detail. Administration experience in a fast-paced environment is essential, with the ability to think on your feet and demonstrate a pro-active approach to problem solving.
The successful candidate will need to have a flexible approach and be able to work at any of the 4 sites, so access to transport is essential for this role.
In return we can offer entry into the NHS pension scheme and a chance to develop your skills.
About us
Village Health Group (VHG) is a large multi-site GP Practice in Rushcliffe, South Nottinghamshire. The 4 sites are located at East Leake, Keyworth, Ruddington & Sutton Bonington.
Job description Job responsibilities
JOB DESCRIPTION
Administrator MultiSite Primary Care Team
Location: Four-site GP practice in and around Keyworth Reports to: Administration Team Leader Contract: Permanent Hours: To be agreed SalaryL3
1. Job Summary
The Administrator will provide highquality, efficient administrative support across a busy, multisite GP practice. The postholder will work as part of the wider administrative team to ensure smooth patient pathways, accurate recordkeeping and timely processing of clinical and nonclinical tasks. The role requires strong attention to detail, accuracy, and the ability to manage a high-volume workload while maintaining excellent patient service.
This post involves working across four practice sites, with flexibility required to support operational needs.
2. Key Responsibilities
Clinical Administration
Scan, index and appropriately file incoming clinical correspondence from all external sources into patient records. Code incoming documents using correct Read/SNOMED codes where diagnoses or significant information is identified. Raise tasks for clinicians where further action is required. Process medication and longterm condition recalls, ensuring timely and accurate scheduling. Manage immunisation administration processes, including contacting patients (e.g., children) to arrange appointments. Monitor vaccine stock levels and liaise with the dispensary to request replenishment. Patient Records & Information Governance
Process new patient registrations and deductions following practice protocol. Ensure Lloyd George notes are correctly coded and scanned to the patient record. Manage GP2GP transfers, ensuring smooth migration of electronic patient records. Handle requests for online access, verifying identity and setting appropriate access levels. Manage Subject Access Requests (SARs) in line with statutory requirements and practice policy. Ensure compliance with GDPR, confidentiality standards and clinical governance frameworks. Pathways, Referrals & Claims
Prepare referrals according to Primary Care Pathways and GP instruction. Type coroners reports and other dictated material from GPs. Process claims for minor operations, coil fittings, implants and other enhanced services. Support the administration of shared care arrangements, including ADHD sharedcare protocols. Carry out administrative duties linked to clinical trials under the direction of the Lead Partner. NonNHS & Business Administration
Manage private work requests including creation of invoices, payment processing, and ensuring GPs receive relevant documentation for action. Ensure accurate administrative support for any insurance reports, medical reports, or private letters. Team & Workflow
Work flexibly across all four practice sites when required. Collaborate with clinical and administrative colleagues to ensure smooth patient journeys. Follow agreed protocols and escalate concerns where appropriate.
3. Training & Development
Weeks 14Supported training focused on scanning, filing, and core administrative tasks. Months 36Gradual development of full administrative competencies across all responsibility areas. Ongoing training in clinical systems (SystemOne), governance requirements and practice procedures. Opportunities for additional training in clinical pathways, business administration and enhanced services.
Person Specification
Experience Essential
Experience in administration or customer-facing roles
Desirable
Previous experience in Primary Care or NHS setting
Organisation & Accuracy Essential
Strong attention to detail; ability to manage multiple tasks
Desirable
Experience working with clinical correspondence
Other Requirements Essential
Commitment to patient centred service; adaptable to change Driving Licence
Desirable
Experience with GDPR, SARs, or medical records management access to transport is essential for this role for across site working
Clinical/Admin Knowledge Essential
Understanding of confidentiality, accuracy, and data handling
Desirable
Knowledge of clinical coding (Read/SNOMED), recalls, referrals
IT & Communication Skills Essential
IT Skills Confident IT user; accurate keyboard skills Communication Skills Excellent verbal and written communication skills
Desirable
IT Skills Experience using SystemOne Communication Skills Experience liaising with clinicians and external agencies
Personal Attributes Essential
Reliable, approachable, able to work independently and as part of a team
Desirable
Ability to travel across multiple practice sites
Qualifications Essential
Good level of Maths and English (GCSE or equivalent)
Desirable
NVQ Level 2/3 in Business Administration or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name PartnersHealth
Address Village Health Group
Gotham Road
East Leake
Nottingham
LE12 6JG
United Kingdom
Employer's website https://www.partnershealth.co.uk (Opens in a new tab)