About this role
Job summary
We are currently seeking a Ward Receptionist to join our administrative team within the Children's Hospital for Wales. As the first point of contact on the ward, the successful post holder will be highly motivated and will demonstrate effective teamwork and organisational skills as well as always being professional and have a friendly approach to patients, visitors, and colleagues. This role includes answering the telephone, greeting visitors, data entry, filing patient records, and other administrative office duties. You must have effective communication skills and good IT skills.
If you are interested in joining a highly motivated team that strives to deliver a patient-focused, high-quality service then we would like to hear from you.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
To be responsible for co-ordinating administrative tasks relating to the operational running of the Children's Ward. Answering telephone queries, receiving patients, relatives and visitors to the department, and co-ordinate online patient documentation through computerised patient management systems.
To support the clinical team in ensuring all aspects of the relevant administrative process and procedures are followed to comply with relevant UHB policies.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Personal Qualities Essential
Excellent Telephone Manner, Ability to work under pressure, Ability to work on own initiative
Skills Essential
Good Communication Skills, Keyboard Skills, Good Organisational Abilities
Desirable
Good Knowledge of Microsoft Office including Excel
Experience Essential
Previous Reception Experience
Desirable
Previous NHS Experience
Qualifications Essential
Good standard of Education. GCSE Level or Equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address Noah's Ark Children's Hospital University Hospital of Wales
Heath Park
Cardiff
CF14 4XW
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)