About this role
Apply by : 20 August 2026 We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement To manage the Centralised Collections Call Centre Managers and ensure that all Campaigns are efficiently and effectively delivered to maximise debt recoveries from Capitec Bank clients. To manage all new collections products’, Policy changes and any champion/challenger collection activities To use innovation and technology to create a world class Collection department Experience Minimum: At least 3yrs experience in managing and leading a diverse team At least 3yrs experience in a Collections and/or Call Centre management/Debt review environment Report writing (Executive level) Report analysis Ideal: Extensive Collections Call Centre management in a constantly changing environment Extensive experience across Contact Centre technology platforms Experience with digital tools to enhance collection strategies and payment channels Experience within a Fintech environment Qualifications (Minimum) Bachelor's Degree in Business Management or Business Administration Qualifications (Ideal or Preferred) A relevant post-graduate qualification in Business Management or Business Administration Knowledge Minimum: Knowledge and understanding of: Commercial and business imperatives re financial service / credit / collections environment People management and development practices Call centre environments Call Centre Technology Alternate work methods Resource planning Ideal: Capitec Bank policies and procedures South African banking environment Banking legislation HR procedures Call centre environments in collection Contact centre technology Payment platforms Incentive scheme design and implementation Skills Planning, organising and coordination skills Strategic Thinking Skills Commercial Thinking Skills Interpersonal & Relationship management Skills Leadership Skills Conditions of Employment Clear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.