About this role
ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 28/08/2026 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 69051 Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers. To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone KEY RESPONSIBILITY AREAS Answer and transfer incoming calls Basic contact centre administration Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved. REQUIRED EDUCATION Essential: Grade 12/ Matric A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre Desired : BAA/ Level 3 first aid Certification REQUIRED EXPERIENCE Essential: Contact Centre / Emergency Contact Centre exposure 2 years in omnichannel customer service contact centre environment within healthcare or emergency services Desired : 1 – 3 years dispatching in an EMS contact centre REQUIRED JOB SKILLS AND KNOWLEDGE Computer literate (Microsoft Office) Dispatching of vechicles Emergency Care Typing Skills English language (written and verbal) Geographical locations EMS environment Telephonic and email etiquette Analysing Deciding and initiating action Delivering Results & Meeting Client Expectations Excellent administration skills Communication Skills – Verbal and Written All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile