About this role
Mediclinic Southern Africa Corporate Office | Stellenbosch | South Africa Closing date: 20/08/2026 Number of positions: 1 Recruiter name: Lerato Khati Reference number: 72706 Workplace Type: Hybrid Fixed Term Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To coordinate or escalate incoming service requests to the relevant AskHR agents or subject matter experts. KEY RESPONSIBILITY AREAS Coordinate the service requests in AskHR to the responsible agent Client verifications (For email and Whatsapp service requests) Providing Tier 1 support on tickets Ensure data correctnessPromoting SLA management and streamline service delivery by ASKHR REQUIRED EDUCATION ESSENTIAL EDUCATION: Grade 12 DESIRED EDUCATION: Diploma or Degree in Human Resource Management or Business Administration REQUIRED EXPERIENCE ESSENTIAL MINIMUM EXPER IENCE: A minimum of 2–3 years’ relevant coordination or administrative experience, preferably in a scheduling, appointment coordination, customer service, call centre, or similar environment DESIRED EXPERIENCE: 2 years’ experience working in a human resources related environment 3 years’ experience working as a call centre coordinator or 2 years proven experience working with a CRM or Ticketing system REQUIRED JOB SKILLS AND KNOWLEDGE Remuneration, payroll and benefits policies, processes and principles Knowledge of all relevant HR legislation and regulatory guidelines Demonstrate proficiency in Microsoft Office applications (Outlook, Word and Excel) All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile