About this role
Standard & Regulation
Execute domestic certification and registration operations, including TISI Tire regulation, OIE Tire ECO Label Ratings and other export regulation.Manage the full certification lifecycle, covering application, amendment, renewal, and ongoing maintenance.Coordinate registrations and submissions through government authority portals and systems.Support on-site inspections, audits, and regulatory issue resolution through evidence preparation and systematic issue tracking.Regulatory Compliance
Responsible for managing specific Homologation & Regulatory Requirements Processes in relation to product Type Approval and Certification. The RCP is also responsible for checking & balance control of Tire Sidewall Lettering specifications of our products. Leading implementation projects to ensure timely compliance of our portfolio to new or changing regulatory requirements, facilitating our organization’s business operations.Integration of new regulatory requirements
Responsible for integration of new regulatory requirements. Focus on adapting our systems and tools to accommodate new or changing regulatory requirements which are communicated through the RCM (Regulatory Change Management) Process [MP06E] from Standards & Regulations department.Manages and supports a group of regulatory compliance, regulatory in their activities to implement new regulatory requirements into Continental systems, tools and, where applicable, processes.Also responsible for leading, managing and supporting the 'Quality Manager Regulatory Affairs' in the execution of their responsibilities. Licensing & Legal Audit
Responsible for managing and maintaining the necessary Plant Licenses to enable regulatory compliant business in accordance with our product steering direction. The LLA is also responsible for coordinating a multidisciplinary team in the timely execution of Audits relevant to Legal or Regulatory Compliance.Inquiry Handling
Handle incoming inquiries via phone, website, email, and online platforms and respond to questions Coordinate and manage call center supported by marketing, sales, logistics to resolve customer requestsRegister and update customer inquiries and cases in internal systems Ensure accuracy and completeness of inquiry records and follow-up actions
Bachelor's degree in Engineering or related field (preferred)Minimum 3 years of professional experience in the tire or automotive industry, with preference for customer service or regulatory affairs rolesDemonstrated expertise in problem-solving and decision-making processesProficiency in English with excellent verbal and written communication skills; strong networking abilitiesIn-depth knowledge of product certification processes and regulatory requirements in ThailandStrong understanding of internal policies, standards, and compliance frameworksProven ability to manage high-volume inquiries while consistently meeting response time targetsFamiliarity with government authority portals and regulatory management systems (preferred)
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