About this role
Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.
Main Accountabilities
• Allocating for reactive and installation technicians to achieve SLA of 80%
• Planning installations within 3 day SLA of 95%
• Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
• Ensuring calls requiring further work are checked and updated in a timely manner
• Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
• Liaising with internal colleagues within the other service support teams
• Providing internal/customer updates with accurate ETAs
• Management of aged calls
Essential skills, knowledge, and experience
• Ideally, a least 2 years experience in a planning and/or scheduling focused role
• Excellent written and oral communications skills
• Excellent geographical knowledge of the UK
• Self-manage with impeccable organisational skills
Desirable skills, knowledge, and experience
• Working knowledge of SAP
• Experience of the catering industry
• A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude
• Methodical and organised
• Able to manage time and work under pressure to tight deadlines
• Able to manage the demands of numerous tasks
• Team player
• Excellent telephone manner, able to remain calm under pressure
• Self-motivated
Hours
37.5 hours per week Monday to Friday: 08:30 - 17:00 + Weekend cover as required (on a rota) Hybrid Working (3 days in office, 2 days from home) after 3 month probation period
Benefits include
• Contributory Pension
• Life assurance
• 25 days annual leave plus bank holidays
• Employee Assistance Programme
• Seasonal Flu Voucher
• Staff Perks & Savings Scheme
• On-site Parking
**Winterhalter is an equal opportunities employer**