About this role
About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.
We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.
Position Overview
We are seeking a dedicated and enthusiastic Customer Service Associate to join our Sandton team on a 3 months contract. In this role, you will be responsible for delivering high-quality customer support across multiple channels, ensuring every interaction is handled with professionalism and efficiency.
You will play a key role in resolving customer queries, maintaining accurate records, and contributing to overall customer satisfaction. This is an onsite, client-facing role requiring flexibility to work across rotational shifts, including evenings, weekends, and public holidays.
Key Responsibilities
Customer Support & Interaction
● Engage with customers via phone, email, and chat to address inquiries and provide accurate information. ● Deliver professional and empathetic customer service in every interaction.
Issue Resolution
● Identify, troubleshoot, and resolve customer issues efficiently. ● Escalate complex queries where necessary to ensure timely resolution.
Product & Process Knowledge
● Maintain a strong understanding of products, services, and policies. ● Apply this knowledge to provide accurate and relevant support to customers.
Documentation & Reporting
● Accurately capture customer interactions and transactions within internal systems. ● Maintain clear and detailed records for reporting and future reference.
Follow-Up & Customer Satisfaction
● Conduct follow-ups to ensure customer issues are fully resolved. ● Provide additional support where required to enhance the customer experience.
Feedback & Continuous Improvement
● Gather and share customer feedback to support service and process improvements.
Compliance & Standards
● Adhere to company policies, procedures, and regulatory requirements. ● Ensure all interactions meet quality and compliance standards.
Qualifications
Essential:
● High school diploma or equivalent. ● Strong verbal and written communication skills. ● Good problem-solving ability and attention to detail. ● Basic computer literacy and ability to work with CRM systems. ● Ability to work independently and as part of a team. ● Flexibility to work rotational shifts, including evenings, weekends, and public holidays.
Preferred:
● Previous experience in a customer service role. ● Experience within a BPO or contact centre environment. ● Exposure to CRM or customer support systems. ● Post-matric qualification (certificate or diploma).
What We Offer
● Work Model: Onsite role based in Sandton, Johannesburg. ● Development: Comprehensive training and ongoing learning opportunities. ● Career Growth: Clear pathways for progression within a global organisation. ● Culture: A collaborative, inclusive, and people-first environment. ● Perks/Benefits: Competitive salary and exposure to international client operations.
Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.