About this role
Under the direction of the Vice President of Operations, the Branch Executive Director will lead, coach and hold others accountable to creating a transformative Y Experience. The Branch Executive Director must possess strong leadership acumen to inspire staff, volunteers, partners and community members to support the Y mission. The Branch Executive must be a subject matter expert and innovator in the core business and programs of the Y. The Branch Executive Director will be the lead in their branch to ensure the successful execution of the YMCA of Greater Boston’s strategic imperatives to be a charity, partner, and employer of choice for years to come. Innovation will be a key area of growth for the Executive Director, and the Operations Director they supervise, through mastering, demonstrating and coaching others in Design Thinking. In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Branch Executive is the chief leader in driving the Y Experience in their branch and community . The Branch Executive Director will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation. The Branch Executive will ensure success in the following areas of responsibility to support a strong Y Experience: Performance Achievement – Ultimately accountable for the performance of their team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts quarterly connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss career development. Fiscal management - Develops an annual budget according to association guidelines and ensures successful execution to the plan. Works with all direct reports to identify growth opportunities, forecasting on a monthly basis, and correct financial deficiencies on timely basis. Membership and Program Enrollment, Growth and Experience - Drives membership and program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics. Board development - Recruits, develops and maintains a highly effective Board of Advisors, following the bi-laws of the YMCA of Greater Boston. Supports the board chair in facilitating an engaging and productive board meeting experience. Financial development and Fundraising - Drives successful fund raising and financial development, working with the association financial development team, to meet quarterly and annual goals. Ensures strong board and volunteer leadership and participation. Community engagement - Enhances the Y’s reputation in the community by engaging with partners, businesses and other organizations that are invested in strengthening community. For example, serving on the local chamber, and other service organizations like Rotary. Child Development – Collaboratively work with the Child Development department leads to ensure a positive experience for children and parents participating in the programs. Ensure a strong working relationship between branch operations and child development. Innovation – Leads design thinking practices to develop innovative solutions for their branch and association-wide opportunities and challenges. Works to master, demonstrate and coach others in design thinking. Marketing – Leads branch team in executing on all aspects of association marketing strategies and campaigns. Regularly promotes the Y branch through local media outlets and events. Ensures implementation of internal marketing efforts (i.e. activating staff for referral programs) and consistent social media engagement through branch channels. Facility Management - Ensures that the facility is well maintained, safe and clean, following association guidelines and practices. Ensures daily walk through of facility with the Facility Manager. Ensures quarterly walk through of branch(es) with their supervisor, Operations Director, Facility Manager and Regional Facilities Manager. Trends - Stays current on trend identification and implications for the branch in the following areas: Service area demographics Competitive analysis and external environment changes Changes to elected officials and key community leaders Membership Health and Wellness Youth and Family Programs and Other programs and initiatives operated by their branch In addition, the Branch Executive Director shall participate in all meetings as requested and will be asked to lead association wide initiatives and other assigned duties. Outcomes and position expectations for their branch: Successful Strategic Plan metrics, Net-Promoter Scores and Objectives and Key Results (OKRs). The Branch Executive will be seen as a subject matter expert and an innovator in the core business and programs of the YMCA: membership, health and wellness, aquatics, sports, family programming and any additional branch specific programs. Operating practices and systems are in place and consistently implemented for Membership growth & retention Program enrollment and growth Facility cleanliness Overall member experience Timely action planning is in place (with effective) for operating units and/or program areas that have performance concerns. Annual Campaigns targets are accomplished High functioning and engaged Board of Advisors. Is visible in the community and the Y is seen as a catalyst for positive change. Full-time staff have a development plan and are making progress toward goals. Identification of development opportunities for their direct reports and high potential leaders. Branch staff are achieving (at minimum) metric targets and producing meaningful qualitative results. This includes net-promoter scores and OKRs. A collaborative and strong working relationship between branch operations and child development.