About this role
Headquartered in the Pacific Northwest, Wyld produces the best Cannabis tasting edibles and beverages on the market using real fruit and natural flavors. When adventure calls, we answer - always ready to embrace challenges, test boundaries, and push limits. Our company ethos is founded in strong values and our Pillars of Commitment to our communities and the Earth itself. Our ambitious team embraces challenges, tests boundaries, and is always ready for adventure. Wyld operates in AZ, CA, CO, IL, MA, MD, MI, MO, NM, NV, NJ, NY, OH, OR, OK, WA, and across all of Canada with more launches on the horizon. Ability to excel in a fast-growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative. Embody Wyld Core Values, The Wyld Way Wyld’s core values are the driving force and energy behind everything we do. These values drive our culture, our business philosophy and our philanthropic efforts. It is the cornerstone for all that we do here at Wyld. -Make a Mark -We Blaze Our Own Trail -Brand First -We Mean Business Summary The ERP Systems Administrator ensures the reliable performance of ERP systems for Wyld. They will maintain the software and ensure it is producing efficient results for the business. This includes monitoring system performance, implementing software upgrades, and troubleshooting issues that arise. This individual will be responsible for all day-to-day tasks and support relating to the ERP. The ERP Systems Administrator may also work on projects designed to identify security and efficiency issues and develop solutions to those issues. The ERP Administrator will also act as a liaison between functional process owners and any technical resources such as external developers or IT network specialists. Occasionally, they are also responsible for training staff in using this software. Must be able to work a flexible schedule. The duties and responsibilities below outline the expected skills, abilities, and experience required to perform this role successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Assist users in all aspects of ERP system use Develop, recommend and implement strategies and programs that address company objectives Provides functional and technical support for the ERP and related system-environments; monitor the system daily and respond in a timely manner to security, usability concerns and resolve help desk requests Manage the configuration and operation of a web-based ERP platform; provide technical support for the ERP and software issues Identify, gather and document requirements from users and stakeholders to customize and propose technical solutions that meet Wyld sales processes Assist integration of Salesforce with the ERP and maintain communication between the two Work with the Business Systems team and external vendors to achieve company goals Work closely with the ERP provider/vendor to test and implement development changes Work with other IT stakeholders to ensure overall ERP and related systems health and data protection, own and upkeep systematic plans for backup, recovery and business continuity actions Co-Lead ERP related projects, diagnostic tests and resolving issues to optimize system performance Work with other IT staff to integrate ERP systems or its DB with other key Applications for data reporting Ensure ERP systems and related subsystems meet security and audit requirements Additional duties and responsibilities may be assigned based on business needs