About this role
Location: Lagos, Nigeria About the role: The Phone Business Manager - Retail will supervise the launch and scale of our Retail PayGo Phone business nationally. This role will build and manage a national team accountable for managing onboarded retail outlets and ensuring the success of our PayGo phone sales, with a critical focus on driving sales and managing customer repayment collections through our retail network. 1. Team Leadership & Strategy Build, coach, and manage a national Paygo Phone Sales team. Develop and execute the national retail expansion strategy for PAYG phones, setting clear targets for outlet onboarding, sales volume, and portfolio health. Review market data, competitor activity, and customer insights to identify new opportunities and optimize strategy. 2. Retail Network Expansion & Management Drive the rapid and sustainable onboarding of new retail outlets (e.g., local shops, kiosks, electronics stores) across the country. Establish strong, productive relationships with retail owners and staff, ensuring they are knowledgeable, motivated, and effectively selling Sun King PAYG phones. Oversee retail staff training programs on product features, the PAYG value proposition, sales techniques, and the use of our sales/digital platform. 3 . Sales & Repayments (Collections) Performance Own the end-to-end sales cycle, from outlet stocking to customer repayment. Implement and monitor a rigorous system for tracking customer repayments. Develop and enforce effective follow-up procedures (e.g., via SMS, call centers, field agents) to minimize arrears and defaults. Collaborate with the Finance and Credit Risk teams to review repayment data, identify risk patterns, and implement strategies to improve collection rates. Ensure the team provides excellent customer service to resolve issues that may affect repayments. 4. Operational Excellence Manage inventory forecasting and logistics with the supply chain team to ensure product availability at retail points. Ensure all retail outlets comply with brand merchandising, point-of-sale material display, and contractual agreements. Utilize Sun King’s CRM and sales technology platforms to track performance, generate reports, and make data-informed decisions. Prepare and present regular performance reports to senior management.