About this role
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Key Master ensures safe storage of customer car keys during valet operations, while delivering service that exceeds our customer/client’s expectations. The Key Master is responsible for greeting guests, issuing tickets, and organizing and storing customer keys. The Key Master works closely with fellow team members, Operations Manager, and/or Shift Manager to ensure that quality and safety standards are always met. Greet arriving and departing guests in a friendly and courteous manner Receive incoming keys from valet or incoming customers/clients/visitors Mark incoming keys with identifiers including vehicle location code, and vehicle information (via paper tag, electronic tag, ticket, etc.); store in designated area (key room, key box, valet station, etc.) Ensure safety of keys on the designated key room, key box, or valet station by properly locking the stored area, never leave assigned location without being relieved by supervisor or designated employee Issue correct keys to valet drivers for outgoing customers Monitor electronic system/location operation for incoming notification of vehicles needing to be pulled down Perform regular audit to verify number of checked in vehicles and number of keys in key room Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager or Shift Lead as necessary Immediately report any accidents, incident or safety concerns to Operations Manager or Shift Lead