About this role
Job purpose The Student Support Lead is responsible for the leadership and coordination of front-line student services at the UHE UK campus. Reporting to the Campus Manager, the postholder ensures students receive high-quality welfare, pastoral, and student experience support. This is an operational leadership role focused on student-facing service delivery and early intervention; strategic responsibility for student services strategy and safeguarding policy remains with the Campus Director and central services. Student Support & Welfare Leadership Lead and coordinate the day-to-day delivery of front-line student support and welfare services. Ensure students receive high-quality advice, guidance, and signposting to internal and external support services. Manage accurate and confidential records of student wellbeing interventions and follow-up actions. Provide day-to-day supervision and support to Student Support Officers. Engagement, Retention & Student Voice Coordinate student engagement and attendance interventions, working with academic leads to support students at risk of disengagement. Lead the operational planning of student transition, enrichment activities, and engagement events. Coordinate student representation and feedback processes at the campus level. Support activities that foster a sense of belonging and an inclusive campus community. Collaboration & Escalation Liaise with academic colleagues and the Academic Support Officer to ensure a joined-up approach to student success. Act as the primary point of contact for operational student support matters on campus. Escalate complex welfare, safeguarding, or conduct matters to the Campus Manager and Campus Director in line with policy. General Responsibilities Promote equality, diversity, inclusion, safeguarding and student wellbeing in all aspects of the role. Maintain confidentiality, act with professionalism and comply with GDPR and institutional policies. Undertake any other duties commensurate with the grade of the post.