About this role
About the Team The Hearings Support Team is an essential administrative function that provides vital support to the Hearings Officers. This role is integral to ensuring the smooth operation and efficiency of our hearings process. About the role To arrange for decisions to be communicated as soon as practicable after the conclusion of a hearing or meeting, in accordance with the Nursing and Midwifery Council (Fitness to Practise) Rules 2004. To maintain alerts database for all NMC registrants following FtP hearing outcomes. To manage updating of the register (Microsoft Dynamics 365) and case management system (“CMS”) notification of alerts and ensure all outcomes are updated accurately to ensure public protection. About You Demonstrable experience of delivering high quality administration and person-centred customer service. Excellent oral and written communication skills, with the ability to deal confidently and diplomatically with internal and external stakeholders. Excellent IT skills, with experience of utilising spreadsheets and producing attendance logs and statistics. Ability to deal with a high workload and pressurised environment, including prioritising conflicting demands. Experience of following established standard operating procedures. Ability to show sensitivity and tact when identifying and working with customer needs and confidential information. 30 days annual leave Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance – 4 x current salary Hybrid working Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans