About this role
Lush Southampton are looking for 2 x Seasonal Supervisors to assist leading our 5* team during our busiest quarter of the financial year. Must have weekend availability and able to work Christmas Eve or Boxing Day. Please note: although AI can be helpful in explaining a question, we want to hear from real people with real experiences. Grammar and spelling will not change the outcome so please do not pass your answers through any AI services. Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The Role at Lush Southampton Supervisors play a vital role in our team, consistently delivering exceptional customer service and leading by example creating shop floor magic. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve targets and store top box goals, as well as cultivating an environment that encourages continuous development within your team through feedback and training. In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position utilising your communication and motivation skills. As a Seasonal Supervisor, you will hit the shop floor at the most magical time of our financial year, engaging with our largest product launches to drive footfall, sales target and manage a team of up to 40 members. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business. Key Information Hours available: 24 - 32 hours per week Application Deadline: Wednesday 19th of August at Midnight Interview Date: Ongoing from 22/08/26 - 30/08/26 Start Date: From 6th of September 2026 (or notice period allowing) Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills. Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience. Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked. Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals. Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events. Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff. Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours. Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance. Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.