About this role
Specialty Veterinary Client Service Representative (CSR) Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our front desk team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams. Position Details Full-time schedule: 5 shifts per week, 8 hours each Dedicated to our specialty medicine departments (supporting Internal Medicine, Surgery, and other advanced services) Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment Greet clients with warmth and empathy in stressful situations Answer phones, schedule appointments, and manage patient check-ins/outs Collect payments and explain financial transactions clearly and professionally Maintain accurate medical records and ensure hospital cleanliness Collaborate closely with veterinary staff to support patient care