About this role
Be the First Impression. Set the Standard. Drive the Experience. At Animal Hospital of Wilkes , our front desk is more than reception—it’s the command center of the hospital . We’re seeking a high-performing Veterinary Receptionist or Client Service Representative (CSR) who thrives in a fast-paced, detail-driven environment and understands the critical role communication, organization, and systems play in delivering exceptional patient care. This is an opportunity for a customer service professional with a healthcare, veterinary, or medical office background to step into a role where they serve as the first line of support , a trusted resource for clients , and a key partner to our clinical team . Why This Role Stands Out High-Impact Position – You are the first and last touchpoint in the client journey Team-Centered Environment – Collaborate closely with DVMs, technicians, and assistants Fast-Paced & Purpose-Driven – Every interaction directly supports patient outcomes Growth-Oriented Culture – Opportunities to expand into leadership, training, or operations support Established & Trusted Practice – Serving the Wilkesboro community since 1958 Deliver a professional, warm, and efficient client experience from check-in to checkout Manage high-volume phone lines , appointment scheduling, and hospital flow with precision Accurately maintain electronic medical records (EMR) , including client, patient, and financial data Serve as a communication hub between clients and the medical team to ensure continuity of care Process payments, review invoices, and confidently explain services and treatment plans Support prescription requests, food orders, and retail coordination Assist in gathering patient histories and verifying vaccine/test status Triage incoming calls and situations, identifying urgent or emergent cases with sound judgment Maintain organization and efficiency at the front desk in a high-demand clinical environment