About this role
Make a Difference Where It Matters Most Step into a role where your organizational skills and compassion come together to support families in your community. As a LIHEAP Eligibility Technician / Receptionist , you’ll be a vital first point of contact—helping individuals access critical energy assistance services while keeping daily operations running smoothly. Job Description The LIHEAP Eligibility Technician / Receptionist plays a dual role in client support and front desk coordination within the Family Development/LIHEAP program. In this position, you’ll guide applicants through the intake and eligibility process, connect them with valuable resources, and ensure a welcoming and efficient reception area. You’ll work closely with internal programs and community partners to deliver meaningful, timely support to individuals and families from diverse backgrounds. Conduct client intake, assessments, and data entry for LIHEAP applicants Provide information, referrals, and guidance on available services and community resources Coordinate and communicate with internal programs to support referrals and client needs Prepare, organize, and maintain essential documentation such as applications, correspondence, and client records Manage front desk responsibilities, including greeting visitors, answering phones, and directing inquiries Schedule client appointments and assist walk-in visitors with timely support Handle incoming and outgoing mail, including reviewing applications and processing correspondence Prepare required reports in alignment with organizational and funding guidelines Maintain confidentiality and ensure compliance with applicable regulations Support administrative operations and perform additional duties as needed