About this role
The Hospitality Manager is responsible for leading and delivering exceptional hospitality services across all premium stadium areas, including hospitality suites, executive boxes, lounges and restaurants. The role ensures a first-class guest experience during match days, concerts, corporate events, and other stadium functions while driving revenue, maintaining operational excellence, and leading hospitality teams. Guest Experience Deliver exceptional guest experiences by ensuring the highest standards of service, presentation and professionalism across all hospitality areas. Respond effectively to guest feedback and continuously strive to enhance the overall customer journey. Operations Management Lead the planning and delivery of hospitality operations for matchdays, concerts and special events, ensuring seamless event execution, operational excellence and compliance with company standards. Team Leadership Recruit, develop and inspire a high-performing hospitality team, creating a positive culture through effective coaching, performance management and workforce planning. Financial Management Support the delivery of commercial objectives by managing operational budgets, monitoring performance and identifying opportunities to maximise revenue and enhance premium hospitality offerings. Health, Safety & Compliance Maintain a safe and compliant environment by ensuring adherence to all food safety, licensing, health & safety and company policies, while supporting operational audits and risk management. Stakeholder Management Build strong relationships with colleagues, suppliers, clients and event partners, working collaboratively across departments to deliver exceptional hospitality experiences.